How to Reply to a Payment Reminder Email

This article will explain How to Reply to a Payment Reminder E-mail or Letter a creditor has sent you because you are late on a scheduled payment. Your response to a payment reminder depends on the reason your payment is late. Many circumstances in life can prevent you from paying your creditors on time. For example, you may lose a job or have a medical emergency.

These situations can be explained in a letter to your creditor informing them of the situation and your plan to pay and apologizing for the delay in payment.

Important Tips:

Contacting your creditors quickly when you cannot pay on time can save you money. You may be able avoid collection agencies and court costs.

If your situation is permanent, such as an accident resulting in disability, tell your creditor and ask for help to solve the issue.

Although you can be sued, creditors cannot garnish income from unemployment benefits, Social Security, Worker’s Compensation, Social Security Disability, and other social service entities.

You can call your creditor or write a letter or e-mail. Writing is a good way to handle the situation for several reasons:

  • Writing leaves a paper trail.
  • Your reason for paying is clear and concise.
  • You don’t have to answer questions.

Important: If you do contact your creditor by telephone, be sure to prepare everything you need before you speak with them. Stay consistent with your answers! Planning ahead is the most important factor when dealing with a creditor.

What to Include in Your Reply to a Payment Reminder

Whether you respond by telephone or by letter, you should include all of the following:

  • Your Account Number
  • Date of the payment reminder
  • Your Contact Information
  • The amount that is late
  • The reason your payment is late
  • If you can pay
  • When you can pay
  • How much you can pay
  • A request for assistance, such as removing the late fee
  • An apology for the late payment

Reply to a Payment Reminder Email (Format)

Here is a basic format for writing a reply to a payment reminder letter or e-mail.

{Your Name}

{Your Address}

Leave this line blank.

{Creditor’s Name}

{Creditor’s Company Name}

{Creditor’s Address}

RE: Payment Reminder, {Date on Reminder}

Account Number: {Your Account Number}

{Date}

Dear {Creditor’s Name}:

I am writing regarding the payment reminder dated {date on reminder}. I am unable to make the requested payment of {amount late} at this time. {Reason for being late}.

I can make a payment of {amount} on {date}. Because I am having trouble meeting this obligation, I am wondering if you can remove the current late payment fee. I could better meet my obligation if {what would help}. Please contact me at {your e-mail address} if you have questions.

I apologize for the payment delay.

Sincerely,

{Your signature}

{Your Name}

Sample Reply to a Payment Reminder Email

Here is a sample letter based on the format above. This man has recently been laid off and is drawing unemployment benefits.

Nathan Baker

1002 North 72 Street West

Milan, TX 74359

Melinda Banks

Philistonian Credit

200 South 9 Street

Jacksonville, TN 68411

RE: Payment Reminder, 2/27/2029

Account Number: 6842-9653-4228-7300

February 28, 2029

Dear Melinda Banks:

I am writing regarding the payment reminder dated 2/27/29. I am unable to make the requested payment of $98.00 at this time. I was recently laid off, and I am currently receiving unemployment benefits.

I can make a payment of $40.00 on 3/12/29. Because I am having trouble meeting this obligation, I am wondering if you can remove the current late payment fee. I could better meet my obligation if we could arrange for lower minimum payments until I find another full-time position. Please contact me at [email protected] if you have questions.

I apologize for the payment delay.

Sincerely,

Nathan Baker

Nathan Baker

Sample Reply to a Payment Reminder Email (Due to Accident)

Here is a sample letter based on the format above. This woman was involved in a car accident and is receiving long-term disability payments while she recovers from the necessary surgeries that resulted from the accident.

Subject: RE: Payment Reminder, 3/24/2031

Account Number: 7342-8999-3400-2780

April 4, 2031

Dear John Marks:

I am writing regarding the payment reminder dated 3/24/31. I am unable to make the requested payment of $125.00 at this time. I was in a car accident on 2/16/2031. I had several surgeries as a result of the accident, and I am receiving long-term disability benefits while I recover.

I can make a payment of $50.00 on 4/28/31. Because I am having trouble meeting this obligation, I am wondering if you can remove the current late payment fees. I could better meet my obligation if we could arrange for lower minimum payments until I return to work. Please contact me at dianast @ web . com if you have questions.

I apologize for the payment delay.

Sincerely,

Diana Stewart
diana @ web . com
+1 235 456 7897

Sample Reply to a Payment Reminder Letter (Due to Accident)

Here is a sample letter based on the format above. This man has become permanently disabled due to a work-related accident.

Phillip Davenport

8936 Independence Road

Haverville, NM 27835

Shirley McIntire

Absolute Credit

2089 South Redding Street

Finkleton, NH 89356

RE: Payment Reminder, April 28, 2029

Account Number: 8936-4200-7629-8503

May 27, 2029

Dear Shirley McIntire:

I am writing regarding the payment reminder dated April 28, 2029. I am unable to make the requested payment of $125.00 at this time. I was in an accident at work on February 4, 2029.

My physician has told me I will not be able to work again as a result of the accident. I have attached a letter with my physician’s diagnosis.

Because I have become permanently disabled, I would like to discuss options for dismissing or reducing my debt. Please contact me at davenportphillip @ yahoo . com.

Sincerely,

Phillip Davenport

+1 569 895 1595

Reply to a Payment Reminder Email (Template)

Key Points

  • Stay consistent with your answers. This is critical when dealing with your creditors.
  • Be honest about what you can pay, and when. If you cannot pay at all, tell your creditor and seek credit counseling options.
  • Phone calls from creditors are stressful. Have your information in order before you speak with a creditor.

Related Posts