Complaint Letter for Rude Customer Service

Customer services are the departments of the typical company that engages in the handling of the needs and queries of customers. Given that they are manned by humans, it is not uncommon for the personnel to be rude to the clients. If and when this happens, complaints to that effect have to be lodged.

The complaint letter for rude customer service exists to cater to this role. It is one that a client basically drafts and sends out to a utility provider to seek redress for a particular ill. At its core, the letter pre-warns the company after which some punitive or legal actions may be taken.

Following the right procedure, no doubt is a positive and meaningful step to take to realize awesome outcomes. We recommend that you follow the procedures below to realize this very end:
  • Identify and pinpoint exactly who is to bear the blame for the issue that you have with the company at hand. This may call for some research on your part. You need it to avoid laying the blame on the wrong person.
  • State the precise reason for drafting the letter in the first place. With regard to this, you have to express in finer details the complaint you have at hand. These include furnishing the pertinent pieces of evidence as verbal statements, earlier correspondences, transactions, names, and dates.
  • Incorporate the copies of the receipts and other supportive documents that may enrich your campaigns. Maintain the original copies for yourself though.
  • Round up the letter by stating that you anticipate positive feedback from the person or institution whom you want to address your own issue.

Complaint Letter for Rude Customer Service (Template)

Your Name

Your Address

Your City, State Zip Code

Your Phone Number

Your Email






City, State Zip Code

Respected Mr. /Ms. Last Name:

Re: Complaint Letter for Rude Customer Service Template

I have been a faithful and loyal customer for your company_________________ (name of company) for XX years now.

Whilst I have enjoyed every bit of the services you provide; I must point out that I was not treated kindly with your customer the last time I checked on you.

All I want is an apology from you.


Signature (hard copy letter)

(Full Name)

Sample Complaint Letter for Rude Customer Service

Mitchell Cory,

4960 Houston Road,

Suite I,

Florence, KY 41022,

March 3rd, 2020

Nera Majusto,

Redberry Enterprises,

193 Pavilion Parkway,

Newport, KY 41071

Respected Mr. /Ms. Last Name:

Re: Complaint letter to the telecom service provider

Having consistently enjoyed your services for 8 years now, I regret to point out that your company let me down of late.

While lodging a complaint about poor customer service, your customer care representative answered back rudely.

The representative in question identified himself as Kevin Andrews. Kindly follow up on the matter and act accordingly.

Reach me on phone 534-987-2290 for any urgent matters.


Signature (hard copy letter)

Mitchell Cory

Complaint Letter (Word Template)

File Format
  • MS Word

Tips for Writing Complaint Letter for Rude Customer Service

Other than adhering to the best procedures, you must also abide by some hot tips to get the job done well. We invite to your attention the procedures as they have been noted to do a particularly awesome job:
  • Maintain some clarity and conciseness. Remember, the way in which you push your problem has a great impact or say in the kind of response that may be forthcoming or receivable.
  • Tell the firm exactly what you want them to do. Do you want a cash refund, or could it be that all you want is some apology for the mishap that happened?
  • Keep your cool throughout the entire length and breadth of the letter. Inasmuch as you may be incensed, you are not supposed to demonstrate it openly.
  • Attach supporting affidavits to help argue your case. These include the receipts of past purchases, transcript of past transactions, warranty cards, and work orders.
  • Leave your name, address, account number, and contact details. These are the ones that the firm in question shall use to get back to you.


There you have every bit of information you need to draft the complaint letter for rude customer service with absolute efficacy. The instructions we have given are truly awesome and to the point. Why not read through them and utilize the same to do a better job overall?