Any serious airline must take any negative message about them seriously since it can ruin their business. That’s why it’s essential to write an apology letter to any client following a negative experience with your airline. The letter will calm the client as well as work in strengthening the airline’s relationship with its customers.
Apology letter format from an airline
Dear [Mr. /Mrs. Name],
Thank you for expressing your dissatisfaction with [issue]. We are sincerely sorry for the inconvenience caused by the error, and we have commenced investigations to unearth the matter.
Quality services are at the art of [airline name], and we will continue to ensure all our clients get the best.
We’re thankful for your prompt feedback, and we promise to get back to you in [number of days].
Once more, we apologize for the inconvenience caused, and thank you for trusting in our services.
Sample apology letter format from an airline
Dear Mr. Kelly,
On behalf of Silverline Airlines, I take this opportunity to relay my sincere apologies for the inconvenience caused by a delay in flight SA1310 on August 22, 2022.
In modern-day competition in the airline industry, customers expect to get value for their money. As Silverline Airlines, we strive to offer the best to our customers via a mix of courtesy, a wide range of destinations, exemplary customer service, and on-time flights. Our goal is to make your trip as stress-free as possible. I must confess I’m sorry for letting you down on this occasion.
As a light gesture of our sincere apologies, please accept this little compensation. We’ll do our best to ensure the error does not recur.
We value your continued patronage for our services, and we trust you your support for our services will continue. We appreciate the chance to serve you; that’s why we exist.
Once more, we apologize for any inconvenience caused by the flight delay.
Director, Customer Care