An apology letter for airline compensation is a letter an airline writes to its client as an apology for a mistake in their services such as flight delay. The letter tries to relay sympathies to the client form inconveniences caused due to the error besides present compensation. Although the airline may not fully understand what the customer missed due to the mistake, a sincere apology and compensation will go a long way in calming the individual.
Apology letter format for airline compensation
Dear [Mr. /Mrs. Name],
We thank you for contacting us regarding [issue]. As a company, we are sorry for the inconvenience caused, and we have started investigations immediately to get to the bottom of the matter.
We always strive to offer the best to our clients since we believe they deserve exceptional services.
Please accept this [small token/compensation/ voucher] for your continued support. Again we apologize for the inconvenience or trouble caused by the error.
Sample apology letter for airline compensation
I must say I am disappointed at my recent experienced in one of your airplanes considering you’re been using our services for years.
I arrived in time for my scheduled flight (#55200) to Los Angeles. After checking in at the terminal, I was informed that my flight would delay for close to two hours. Although I kept enquiring about the progress of the matter, I must say I was annoyed to find that the flight was already canceled, and the next flight was scheduled at the end of the day.
Following the delay, I was unable to attend an intercontinental meeting that was taking place in Los Angeles. I should have received factual information in time to plan the eventuality.
In this regard, I ask to be compensated for this error. I will be glad to get your feedback on the course of the week.