For those who use online platforms to make their sales, you may end up sending a wrong order to a client. This is something that can ruin your relationship with your client. It is a waste of time for the client. If this happens, you ought to apologize. The apology can build back trust. If you do not apologize, your contact with the client can be fully cut.
Apology for sending a wrong order letter format
Dear (name),
Thank you for letting us know about the error in your shipping. We are very sorry for that. We have sent your corrected order (number) s per your specification today, which you will receive not later than (date).
We have sent you a return label. Kindly send back the incorrect item with all its accessories not later than (date). There is no postage needed.
Thanks for the feedback and sorry for the inconvenience
Sender (name)
Apology for sending a wrong order letter sample
Dear John,
Thank you for bringing to our attention about order 145283. We are sorry that this had to happen. We have sent you the correct order as per your specifications today. We hope that you will receive it not later than 12th Dec this year. Sorry for the inconvenience we caused.
Kindly send back the delivered wrong order to use within seven days with all its accessories. You will not be charged on postage. Use the return label we have sent you.
Thank you for your feedback, and again, sorry for the inconvenience.
XXX stores management
