Home   /   Apology Letters   /   

Apology Letter for Giving Wrong Information

On our daily tasks, we pass a lot of information to others. When it comes to official communication especially work-related, it is important to ensure that the information passed is accurate. However, things get out of hand and for one reason or the other we provide the wrong information.

In case of such an occurrence, an apology letter for giving wrong information is of great importance to ensure that the receiving end becomes aware of the same.

How to Apologize for Providing Incorrect Information

It is always best to write this letter immediately you notice there is a problem. Here are some steps to consider when writing this apology letter.

Step 1: Be Straight forward about the purpose of writing

Keeping in mind that this is a formal letter, it is good to start with a straight forward sentence on why you are writing the letter instead of any other statement. Some of the best starting sentences are:

  • I am sorry I quoted the wrong figures
  • I am sorry I gave you inaccurate information
  • Please accept my apologies for giving the wrong bill

Step 2: State the steps you will take to correct the mistake, if applicable

In many cases of giving wrong information, there is always room for correcting the mistakes. For example, you can always send the correct bill, quote or invoice where you had given the wrong one. However, if you had sent a wrong mail, there is no other way you can correct this

but sending a mail to say you are sorry. Some best sentences for this is:

  • Enclosed is a revised report with the correct information
  • A new version with corrected information is already on its way
  • Enclosed is a check with the correct figures

Step 3: Acknowledge the readers frustration/ thank the recipient for stating about wrong information

If you are the one that noticed about the mistake, apologize immediately and let the recipient know that you understand the inconveniences caused and you are sorry. In a case where it is the recipient that noticed the mistake, thank them for bringing it to your attention and end with a positive statement. Here are some of the sentences you can use.

  • Thank you for posting out this error to us
  • I understand that such inconveniences can be very frustrating, thank you for your patience
  • Thank you for being understanding in this unfortunate matter, I assure you it will not happen again

Step 4: state desire to have better interactions in future

Keeping a good relationship after a mistake is one of the reasons why an apology letter is sent. It is therefore good to end by stating a desire to have better interactions in future. You can use sentences like:

  • I look forward to doing more business with you
  • I hope the business will run smooth in future

Sample Apology letter for sending wrong Attachment

An apology letter for sending a wrong attachment aims at alerting the recipient of the attachment of the error made. With this letter, you can now attach the right file.


I wish to express my apologies for sending a wrong attachment on the mail sent on [00/00/0000] under the subject [SUBJECT]. I understand this might have brought up inconveniences to you and others relying on the attachment.

I will not give excuses for what happened as I understand it is my obligation to ensure that the correct document is attached. Attached to this mail is the correct document.

Best Regards,


Sample Apology letter for giving false information

An apology letter for giving wrong information is written to apologize for giving that information. At the same time, it is in this letter that you ought to set the records straight.


Please accept my apologies for providing false information on [00/00/0000] in regard to [SUBJECT]. I understand this gave rise to inconveniences on your end. The false information was [INFORMATION], and the true information is [INFORMATION]

I understand this is wrong and will not give excuses for my actions. I will endeavor to provide the correct and accurate information to gain back your trust.



Sample Apology email to client for sending wrong information

An apology email to client for sending wrong information is sent when inaccurate information is sent to the client. It is ideal to include the correct information in this email.

Dear [CLIENT],

I wish to offer my apologies for sending the wrong information on the email dated [00/00/0000] under the subject [SUBJECT]. I understand the wrong information might have brought inconveniences on your end. The correct information ought to have been [INFORMATION].

I am sorry that I brought up the inconveniences and I will ensure to be cautious in future to avoid such an incident.

Thank you for your understanding and continued support.



Apology letter for wrong price quote


Steve Grey

Procurement Manager


ABC Industries

1111 North Street

New Jersey


Subject: apology for wrong price quote


Dear Sir,

I am sorry there was a mistake on our last transactions. The quotation I gave was not for the products you had requested. I apologize for this mistake.

I will send the right quotation via your Email address before the end of the day. I promise this will not happen again in our future business engagement. Kindly consider my apologies.

I thank you.

Sincerely yours

Morgan Lite

Apology letter for wrong invoice


James Say


ZTT Company

254 Street






Jane Lee

Finance Manager

RLM Company

543 street



Subject: Letter to apologize for the billing error


Dear Madam,

I am writing on behalf of our company to express our sincere apologies for the error that occurred in your bill. It is unfortunate that we only realized when you came by the office to let us know. Kindly accept our apologies.

The error occurred due to a typing error that led to adding up a zero and getting a figure that was way beyond what you were supposed to pay. We have rectified the bill and have sent the right one to your Email.

We promise that this mistake will not happen again in future. We look forward to serving you better to keep the business relationship between us strong.

Thank you.

Yours truly,

James Say

For ZTT Company

Apology letter for wrong payment


Mr. Patrick

ABZ Hotels






Mr. John

ZEB Security



Subject: Apology for wrong payment


Dear John,

This is in reference to the last payment made by us to your company. I am sorry that this was not the correct figure that was supposed to be paid.

The payment was made for invoice 058. I have found that this was the wrong payment made to you. The check no 0014 that we sent you on 14/4/2016, was in the amount of $ 100,000 which was short of the actual due amount of $ 130,000.

I am enclosing a new check no 0029 with this letter in amount of $ 30,000, for difference amount. I am sorry that this mistake occurred. Please accept my sincere apologies.

Thank you,

Yours sincerely


For ABZ Hotels

Apology email for sending wrong email


Mr. Moses

YYY Security




Subject: Apology Letter for Sending Wrong Email


This is to kindly express my sincere apology for sending an email that was not meant for you. I am so sorry that this had to happen. I was in the process of responding to emails when my computer broke down and failed to function well.

The mails were then sent to wrong recipient in the process of fixing the computer and there was no way I could stop this. I am sorry for the inconvenience that this email may have caused you. I hope you forgive me.

Thank you for your consideration.

Yours sincerely,



AAD Company.

Wrong information can bring dare consequences to the provider or even the recipient of the letter. This being the case, as a sender you should sound sincere and pledge to be more careful in future. It is also important to ensure that this is done soonest possible.