Home   /   Apology Letters   /   

Apology Letter for Delayed Shipment

Shipping on time is very critical especially if you want to maintain a good relationship with your clients. In case of any delay in shipping, it is always good to apologize so as to maintain a good relationship in business operations.

Here are some sample letters to help you.

Sample Apology letter for Delayed shipment

Date [ ]

[Name of the recipient]

[Postal Address of the recipient]

[ZIP Code]

[Subject:]

Dear [Recipients Name],

Thank you so much for your email informing us about the delay. I truly apologize for this.

We were not able to get the required shipping cartons from our vendor due to the strike.

We are in touch with the driver and we have given him the necessary instructions to pass by your office store especially when he is completing his delivery route. Please expect him any time after this letter.

Please expect him anytime.

We look forward to doing business together in future.

Yours Faithfully

[Your name]


Sample Apology letter for Late shipment

[ Date]

[Name of the recipient]

[Postal Address of the recipient]

[ZIP Code]

[Subject:]

Dear [Recipients Name],

Thank you for your notification that you are yet to receive the goods that you ordered from our company on [date]. We have actually identified the reason for the late shipment and regret the occurrence of this event.

We are therefore expecting to start the shipment on [date] and assure you that you will receive it by [date].

We really appreciate your business with us and sincerely apologize for any inconvenience caused

Yours Faithfully

[Your name]


Sample Apology letter for Delay in delivery

[ Date]

[Name of the recipient]

[Postal Address of the recipient]

[ZIP Code]

[Subject:]

Dear [Recipients Name],

Our company would like to apologize for the late arrival of your order on [date] due to inevitable circumstances.

Our driver got a minor accident on his way and therefore was rushed to the nearby hospital for treatment thereby causing the delay.

We however sent another driver immediately.

Once again kindly accept our sincere apologies and lack of communicating in advance.

We look forward to doing business with you.

Yours Sincerely,

Davis

General Manager


Sample Apology letter for delay in delivery of material.

[Date]

[Name of the recipient]

Dear Ms. Hillocks,

We are aware and very sorry for the delay that occurred on [date] in the delivery material. We didn’t expect such event to occur.

We accept and apologize that we have failed to deliver the material you ordered from us on [date]

Ideally this is not our norm and is absolutely not acceptable. We promise that we will get to the root cause of this occurrence right away so as to know the reason for the delayed material delivery.

We greatly assure you our very best services and absolutely look forward to the co-operation you have been giving us as well as the long-term association with us.

Sincerely Yours

[Your name]

Late Shipment Apology Letter (Word Templates)

Sample Apology letter for Delay in delivery

Sample Apology letter for Delayed shipment

Sample Apology letter for late shipment

    How to Write Late Shipment Apology Letter

    While writing the apology letter, it is important to start straightforward with an apology that will basically refer to the problem.

    Some of the key sentences to use include;

    • We are really sorry that there was a delay in receiving your shipment order last week.
    • Am sorry that your shipment failed to arrive as scheduled.
    • Thank you so much for selecting our company for your shipment needs. However, we are really sorry to inform you there will be some delays in your shipment.

    In Brief explain what happened without excuse,

    Some of the key sentences to use in this case include;

    • We tracked down your shipment but Unfortunately, we entered the wrong code into our computerized systems. We really apologize for all the inconveniences caused.
    • The trucking strike delayed everything in our industry as a whole. We trust that the temporary personnel that we hired can greatly help us to avoid delays in our shipments.

    Explain the things you have done to solve the situation.

    Some basic sentences can include;

    • We are assuring you that we are planning to do all that we can so as to make sure that you get your order shipment very soon.
    • We have mailed a photocopy of the new shipment. We have attached a mailer with this package that ideally you can basically use to return the previous one.
    • We are in touch with the driver and we have given him the necessary instructions to pass by your office store especially when he is completing his delivery route. Please expect him any time after this letter.
    • We sent another shipment yesterday.
    • Unfortunately, we can do nothing at this point except waiting for supply manager to come. I am sure he will come quickly and resolve the shipment delays.

    Lastly, express your genuine concern and try to finish on a positive note.

    Some of the key sentences include;

    • We apologize for all inconveniences caused and trust that our remedy as proposed is satisfactory. In case you have concerns or further questions, please call us on 555-5555.
    • Thank you so much for your kind patience. In this regard we trust that we have taken effective measures to solve this situation. We are pleased in counting you to be one of our wonderful and satisfied customers.

    In conclusion, a successful apology letter can transform a bad experience into a good one, upset customers into loyal ones, and a negative reputation into a positive reputation. It is generally important to apologize for any kind of delay caused by occurrence of any type of circumstance.